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RETURN POLICY

Last updated December 06, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@safetyhub.co.ke to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

SAFETY HUB ENTERPRISES LIMITED

Attn: Returns

RMA #

Junction Trade Center, 7th floor, Rm 704

Nairobi, 24004

Kenya

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  •     Fire extinguisher servicing
  •     Branded Workwear as per clients request
  •     Custom made workwear as per clients request
  •     Personal protective equipment on clearance sale

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  •        Sale items are FINAL SALE and cannot be returned.
  •        Returns Goods must be in sellable conditions

Exchanges

We also allow exchange of goods if they meet the criteria above.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: